Thanks for shopping at Export Clothes Zone.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Beauty on Rose allows 14 calendar days to return an item from the purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Receipt or proof of purchase is required.

Product can be exchanged when a reaction has occurred. A replacement product or salon credit will be applied when accompanied by a receipt.

Sale items

Sale items cannot be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item

To return an item please mail or return in person to:

3 Rose Street, Essendon, Victoria, Australia 3040

Please feel free to contact us if you have any questions.

Delivery Times

All items purchased online will be processed within 5 working days.

Contact Us

If you have any questions on how to return your item to us, contact us.